IT Support

Updated April 2024

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.  BY USING OUR SITE, YOU CONFIRM THAT YOU ACCEPT THESE TERMS OF USE AND THAT YOU AGREE TO COMPLY WITH THEM.

What is in these terms?
These terms tell you the rules for using the websites operated by us (namely, www.ipeco.com, https://otmservo.com/ and https://hs2-engineering.de/) (each website referred to individually as “our site” or “site”, and collectively as “our sites” or “sites”).

These terms of use also apply to the Ipeco Customer Portal as well as the registration site for the Customer Portal.

Who we are and how to contact us
www.ipeco.com, www.otmservo.com and www.hs2-engineering.de/ are sites operated by Ipeco Holdings Limited and/or its subsidiaries (“we”). We are registered in England and Wales under company number 672443 and have our registered office at Aviation Way, Southend-on-Sea, Essex SS2 6UN United Kingdom.  This is also our main trading address is. Our VAT number is GB 250 372682.

Ipeco Holdings Limited is part of the Castledon Ltd group of companies, as are the other Ipeco entities:

• Ipeco Inc.
• Ipeco Singapore Pte Limited
• Ipeco Holdings Limited (FZE)
• Ipeco Hong Kong Service Centre Limited
• Ipeco Service Centre (Beijing) Limited
• OTM Servo Mechanism Ltd
• hs2 Engineering GmbH

To contact us via email, please click here or telephone our office on +44 (0)1702 545 118.  If you have any queries specifically regarding these terms of use, please contact us as follows:

email: CPO@ipeco.com

Post: General Counsel, Ipeco Holdings Limited, Aviation Way, Southend on Sea, Essex SS2 6UN, United Kingdom.

By using our sites, you accept these terms
By using our sites, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms, you must not use our site.
We recommend that you print a copy of these terms for future reference.
There are other terms that may apply to you.
These terms of use refer to the following additional terms, which also apply to your use of our sites:

• Our Privacy policy. See further under How we may use your personal information.
• Our Acceptable Use Policy setup below, which details the permitted uses and prohibited uses of our sites. When using our sites, you must comply with this Acceptable Use Policy.
• Our Cookie policy, which sets out information about the cookies on our site.

From time to time, we may make changes to these terms, so please ensure that you check these terms on a regular basis.

We may make changes to our sites
We may update and change our sites from time to time to reflect changes to our products, our users’ needs, and our business priorities.

We may suspend or withdraw our sites
Our sites are made available free of charge.
We do not guarantee that our sites, or any content on them, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of any of our sites for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our sites through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us via email.

How you may use material on our sites
We are the owner or the licensee of all intellectual property rights in our sites, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our sites for your personal use and you may draw the attention of others within your organisation to content posted on our sites.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our sites must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of any of our sites in breach of these terms of use, your right to use that site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on the site
The content on our sites is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on any of our sites.
Although we make reasonable efforts to update the information on our sites, we make no representations, warranties or guarantees, whether express or implied, that the content on any of our sites is accurate, complete, or up to date.

We are not responsible for websites we link to
Where one of our sites contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those websites or resources.

Our responsibility for loss or damage suffered by you  

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
• We exclude all implied conditions, warranties, representations, or other terms that may apply to our sites or any content on them.
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
• use of, or inability to use, our sites; or
• use of, or reliance on any content displayed on our sites.

In particular, we will not be liable for:

• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill, or reputation; or
• any indirect or consequential loss or damage.

How we may use your personal information
We will only use your personal information as set out in our Privacy Policy.

We are not responsible for viruses and you must not introduce them
We do not guarantee that our sites will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our sites. You should use your own virus protection software.
You must not misuse any of our sites by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to any of our sites, the server on which our sites are stored, or any server, computer or database connected to any of our sites. You must not attack any of our sites via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the UK Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our sites will cease immediately.

Rules about linking to our sites
You may link to the home page of any of our sites, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to any of our sites on any website that is not owned by you.
Our sites must not be framed on any other website, nor may you create a link to any part of any of our sites other than the relevant home page.
We reserve the right to withdraw linking permission without notice.
If you wish to link to or make any use of content on our site other than that set out above, please contact us.

Acceptable Use Policy
You may use our sites only for lawful purposes. You may not use our sites:

• In any way that breaches any applicable local, national or international law or regulation;
• In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect;
• For the purpose of harming or attempting to harm minors in any way;
• To bully, insult, intimidate or humiliate any person;
• To send, knowingly receive, upload, download, use or re-use any material without our express written permission;
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

• Not to reproduce, duplicate, copy or re-sell any part of our sites in contravention of the provisions of these terms of use;
• Not to access without authority, interfere with, damage or disrupt:

• any part of any of our sites;
• any equipment or network on which our sites are stored;
• any software used in the provision of our sites; or
• any equipment or network or software owned or used by any third party.

Breach of these terms
When we consider that a breach of these terms of use has occurred, we may take such action as we deem appropriate.
Failure to comply with these terms of use constitutes a material breach, and may result in our taking all or any of the following actions:

• Immediate, temporary or permanent withdrawal of your right to use any or all of our sites;
• Issue of a warning to you;
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
• Further legal action against you; and/or
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or is required by law.

We exclude our liability for all action we may take in response to breaches of these terms of use, and the actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

Which country’s laws apply to any disputes?
These terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales to resolve any disputes arising out of or otherwise in connection with these terms of use.