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Customer support

Overview

The delivery of a best-in-class commitment to our customers is at the heart of our business. Our mission is to ensure a rapid response to all customer queries and the delivery of customer repairs, spares and technical information in a timely and acceptable manner. We operate around the globe 24/7 for AOG, spare parts distribution and in-service technical support and offer access to a much wider repair service network.

MRO services

Ipeco’s responsibility does not end with the delivery of our products to the customer. With a proactive approach to fault finding and corrective action, combined with continuous investment in spares stock, we aim to reduce both turn-around time and cost of ownership of our products to every customer.

Utilising a global network which includes Ipeco and partner facilities, our dedicated staff are able to provide an efficient and reliable repair service, approved to EASA and FAA requirements.

For further information please contact one of our MRO centres listed below:

To submit a warranty request

Please download the request claim form, then click here to submit it once it has been completed.

London, UK
Ipeco Holdings Ltd (Head Office)

Aviation Way
Southend on Sea
Essex
SS2 6UN
United Kingdom


Beijing, CN
Ipeco Beijing

Room 220
The North Building
No.18 of JiuXianQiao Zhong Road
ChaoYang District Beijing
China


Los Angeles, US
Ipeco Inc

2275 Jefferson St
Torrance
CA 90501
USA


Singapore, SG
Ipeco Singapore Pte Ltd

690 West Camp Road
JTC Aviation Two
#08-01/02/03/04
Singapore
797523


Dubai, AE
Aero-Technics FZCO (Authorised MRO Centre)

Liu B16 & B17
Dafza, Dubai, UAE
PO BOX 293830


Moscow, RU
S7 Engineering (Authorised MRO Centre)

Airport Domodedovo Estate Building 6/1
142015 Moscow Area
Russian Federation


New Delhi, IN
Aman Aviation & Aerospace Solutions (Authorised MRO Centre)

B-102/B, Rewari Line
Industrial Area,
Mayapuri Phase-1,
New Delhi 110064
India


Sao Paulo, BR
HBR Aviation (Authorised MRO Centre)

979 Monteiro Avenue,
Osasco, Sao Paulo
06278-010
Brazil


Spare parts

To avoid downtime costs, all customers, including airline operators and maintenance organisations rely upon successful spares support.

Key to success is effective planning combining known demands with predictions of uncertain customer needs for spares requirements. Efficient procurement and warehousing is essential to ensuring minimum cost and stock provisioning.

Ipeco provide, across a global network, total spares support for our entire product range including 24/7 AOG support. For further information contact one of our spare parts distribution centres listed below:

London, UK
Ipeco Holdings Ltd (Head Office)

Aviation Way
Southend on Sea
Essex
SS2 6UN
United Kingdom


Hong Kong SAR
Ipeco Hong Kong

Room 1703, 17th Floor
359-361 Queen’s Road Central
Sheung Wan
Hong Kong


Los Angeles, US
Ipeco Inc

2275 Jefferson St
Torrance
CA 90501
USA


Singapore, SG
Ipeco Singapore Pte Ltd

690 West Camp Road
JTC Aviation Two
#08-01/02/03/04
Singapore
797523


Wichita, US
Ipeco Inc

8974 West Monroe Circle
Wichita
KS 67209
USA


Customer training

To support our seating and galley insert products we provide Operator training, designed to meet the requirements of On the Job Training as detailed in ATA 104 Level 5. Initial training is provided FOC, subject to location and schedule which may be chargeable.

Training is undertaken at our UK, USA, Singapore and Beijing facilities or externally at a customer location, if the workshop is suitably equipped with the right product(s), appropriate power sources and hand tools that are to be available for use by the Ipeco trainer.

The duration of the training course is typically five working days and can be tailored to meet the requirements of attendees. Certificates are issued on completion and refresher training is available at request.

Ipeco is also able to offer eLearning for products now entering into service. Whilst this does not replace hands-on training, this service does offer flexible learning through a series of self-paced online modules.

For further information, please contact one of our customer training facilities below:

London, UK
Ipeco Holdings Ltd (Head Office)

Aviation Way
Southend on Sea
Essex
SS2 6UN
United Kingdom


Beijing, CN
Ipeco Beijing

Room 220
The North Building
No.18 of JiuXianQiao Zhong Road
ChaoYang District Beijing
China


Los Angeles, US
Ipeco Inc

2275 Jefferson St
Torrance
CA 90501
USA


Singapore, SG
Ipeco Singapore Pte Ltd

690 West Camp Road
JTC Aviation Two
#08-01/02/03/04
Singapore
797523


Technical support

We offer in-service troubleshooting for all seating and galley insert products and, upon request, we will provide detailed responses to specific technical enquiries. For technical support enquiries please click here.

Technical publications

Technical documentation is provided in the form of Component Maintenance Manuals (CMMs), Service Bulletins (SBs) and associated technical data sheets to enable operational safety, efficient maintenance and continued airworthiness. For any technical publication enquiries please click here.

Customer portal

Operators of Ipeco equipment installed on commercial/civil aircraft are now able to access maintenance data (CMMs, SBs, SILs) on our customer portal.

New to the portal? Register here. Your registration will then need to be approved by Ipeco before you are able to login.

Already registered? Login here.

Global AOG support

Ipeco provides a dedicated 24/7 on-call support service to keep you flying. Call your local office or outside normal business hours call our global response team:

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